Services

Concierge Technical Support

Your technology is vital to your business, and it should work as well as you do. Problems are inevitable, but 1iX’s signature concierge tech support is always on call.

Wherever you are, if you can reach a phone or get an Internet connection, we can help. Using the latest remote desktop software, we can quickly fix your issue and get you up and running again.

The concierge service is a first in the PC industry - a hybrid of hospitality and customer service tailored to your unique needs. 1iX concierges act as your advocates inside the company, quickly and attentively meeting all of your I.T. needs. Contact 1iX today so we can...

• Create a fully tailored solution to your technology issues
• Answer questions about your system and software
• Update you on the status of your new PC
• Provide you thorough and effective technical support
• Answer your questions on myriad other topics

Ongoing Maintenance

Do you want to focus on what you need to do and not struggle with your computer? Do you need to stretch the life span of your current computers? Would you like to get the most out of your investment in technology? Would you like to minimize your potential to security risks? If you need computer support think of 1iX as your Computing Concierge, specializing in cost-effective custom solutions for residential and small business customers..

Network Design and Implementation

If you run between five and 55 workstations, 1iX can assess your current environment and design and deploy a network that will support the tools and processes required for your success. We protect your investment by engineering flexible infrastructures that scale as your needs evolve.

• Network Infrastructure

Wired and wireless, firewalls, VPNs and remote access, Internet uplink, Internet architecture protocol support, switch networks, cross-platform communication, fault tolerance

• Server Administration

O/S rollouts; file, email and print server management; user permissions; storage; back-up system; updates, patches, virus protection and spyware/malware prevention

• Backup and Security

Backup system development; preventative maintenance; spyware, malware, virus eradication; proactive network and system monitoring and response.

• Mobile Computing

Secure remote access; laptop support; handheld configuration.

• Office Productivity

Configuration and support for all common business technology applications, including email, calendar, contacts, accounting, design, and general business tools.

• I.T. Planning

Uptime, backup and archive analysis; user polling; unbiased upgrade and new purchase advice

Solutions for Today's Mobile Workforce

1ix’s solutions help keep you connected. Don’t miss opportunities because you couldn’t be reached. 1iX provides fully integrated solutions combining voice, email, remote access and scheduling systems.

• Stay Connected

Keep in touch with your business while in the office or on the road. 1iX makes telecommuting seamless for you and your employees. Plus, sync your email, calendar and contacts across multiple devices.

• Stay Busy

Experience the freedom of mobility without losing business. Never miss the opportunity to serve an existing customer or gain a new one.

• Control Costs

Our mobility solutions can be achieved for a surprisingly low cost. We review your needs and create a plan that gives you the features you need without making you pay for those you don’t.

Data Security

A company's data is one of its most precious assets. Keep it safe! 1iX implements Data Security measures including:

• Backup system development
• Preventative maintenance
• Anti-spyware and malware
• Virus eradication
• Proactive network and system monitoring and response